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Customer Service
- Order Information
- How do I place my order?
- How do I pay for my order?
- How do I check my order status?
- How do I cancel or make changes to my order?
- How do I add items to my order?
- How do I view my order history in my account?
- Was my order placed if I wasn't sent a confirmation email?
- Do you accept International orders?
- Can I place a phone or mail order?
- How can I print my order receipt?
- Do I need an account to place an order?
- Payment
- Returns and Exchanges
- Customer Service
- Account Information
- Privacy & Security
- Refund Policy
- Order Information
- How do I place my order?
- It's quite simple really!
1. Browse through the site until you find the item you wish to purchase.
2. From the shopping cart page, fill in the quantity you would like to buy, and click 'Update Shopping Cart', you can click 'Proceed to Checkout' to place your order or 'Continue Shopping' to add more items to your cart and keep shopping for more.
3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 7 steps; Checkout as Guest/Register or Login, Billing Information, Shipping Information, Shipping Method, Payment Information , Order Review and Place Order. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so. - How do I pay for my order?
- We only accept Cards for payment.
Cards accepted are Visa, Mastercard, Discover, and American Express. Our payment platform, Pay Pal features an SSL secure connection during the transaction keeping your information secure and private. - How do I check my order status?
- If you have a user account and were logged in when you place your order, you can track your order status by logging in and accessing the 'My Account' link. All orders placed under your username will be visible under the 'My Orders' tab.
You can also click Recent Orders to view status of your order list. If you are unable to view your order, email us and let us know what information you are entering in which fields and we can check it for correctness.
- How do I cancel or make changes to my order?
- You can't change or cancel your order once you have placed the order.
- How do I add items to my order?
- We are unable to add to any order. You will have to place a new order for any additional items.
- How do I view my order history in my account?
- Login and click on the 'My Account' link on the home page. On the Account page, click on the 'My Orders' tab and all the orders you placed while logged into your user account will be displayed. If you placed orders and were not logged in, send us an email with your order number and username and we will add it to your history.
- Was my order placed if I wasn't sent a confirmation email?
- If you completed all the steps of the checkout process and submitted an order but didn't receive an email confirmation, your order was likely placed. Do not place your order again because it may result in a duplicate shipment.
Check your spam folder for the confirmation email
If you were signed into your User Account when the order was placed, you can go to the My Orders tab on your Account page and the order should be in your order history.
If you aren't able to locate your order with any of these options or would like us to complete an order search for you, feel free to email us.
To avoid any emails marked as spam, be sure to add 123birdnest to your email safe list in the future.
- Do you accept International orders?
- We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and continue to the Shipping section of the Checkout process. Open the 'Country' pull-down menu in the Shipping Address section.
If your country is included in that list, we are able to ship to you. If your country is not included, we will not be able to fill your order. You could have a friend from another country order for you and forward the shipment to you.
***You pay zero shipping cost if your purchase delivered to Singapore or Malaysia. - Can I place a phone or mail order?
- Orders can only be placed online. Rest assured, our online check-out process is secure and no credit card information is stored.
- How can I print my order receipt?
- You will receive the order confirmation email, you can print this for your records. A copy of the order invoice will also be included in the shipment.
- Do I need an account to place an order?
- Nope, you can place an order with or without a user account. If you do sign up for a user account (It's FREE!), you can create a profile and store your order history.
- Payment
- Is my credit card info secure?
- We don't store any credit card information. When you complete your order on our site, you'll notice the lock icon in the address bar, and you'll also notice the http become https. The s and the lock means you're on a secure server.
- Do you accept Paypal as a form of payment?
- Unfortunately we have no immediate plans to offer PayPal as a payment option.
- When will my card be charged?
- Your card is charged when your order is placed.
- Returns and Exchanges
- What is your Return Policy?
- We want you to love what you order. If you receive damaged items on arrival, please return the item(s) for an exchange for the same item(s). All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period.
Please write to us, indicate what you are returning and why. Please let us know if you would like to return your item(s) for an exchange. In order to process your return, please include your name, email address and order number along with the items that you are returning.
We will send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will replace you with same value item(s) instead. If you do not want the replacement, you can email us and change it out for a different item(s).
All returned items must be in the original condition you received them in.
If you have any other questions about returns please feel free to email us.
*** We reserve the right to refuse replacement of item, if we determine that the damage was due to mis-use or wear and tear.
- Do I have to pay to send back a wrong or defective item?
- If you received a defective or wrong item, we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
- How do I know if my return has been processed?
- Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us. When your return is processed, we will send you a notification email. If you believe your return should have been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam.
- Customer Service
- How can I contact 123birdnest.com?
- We are very happy to receive your emails at services@123birdnest.com
- Account Information
- How do I open an account?
- You can open an account here. Enter in your first name, last name, email address (you will use this email address to log in after your account has been activated). Once you've settled with personal information, enter and confirm your password. You can also choose to join our newsletter about new products, bird's nest recipes and other promotion. Once you submit your info, you will be sent an email, and your account has been activated. If you don't receive an email, check your spam folder. If nothing is there, email us.
- How do I update personal info in my account?
- Login to your account. The first page that you will see is 'Account Dashboard'. From there, you can edit contact information, subscribe/unsubscribe to newsletter, addresses and password. Click on that link and you can edit anything in your account- name, email address, password, url, etc. Once you've made the necessary updates, scroll to the bottom of the page and click 'Save Changes'.
- What happens if I forgot my username/password?
- If you forgot your username and/or password, you can request it here. Submit the email address associated with your account and we'll send you an email with your new password. Once you receive the email, login and go to your account page, you can find 'Change your Password' under Contact Information. Enter your current password and the password you would like to have. Be sure reset the password to something you will remember.
- Privacy & Security
- Is the site secure?
- Any personal information given to 123birdnest.com will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any 123birdnest.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, 123birdnest.com does not store your credit card information at any time.
To assist you in recognizing secure areas of the 123birdnest.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
- Refund Policy
- What is the refund policy?
- We want our customers to be happy with all bird's nest purchased from our online store. If you received fake bird's nests from us, we will refund the full amount of the item's price you spent on. Please include the shipping receipt and send it back to us within 30days of placing your order. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.